Frequently Asked Questions

Are the products safe for all breeds?

Yes. All our products are formulated and tested to be safe for dogs and cats of all breeds and sizes. If your pet has specific skin conditions, we recommend consulting with your veterinarian.

How long does it take for my order to arrive?

We process orders in 1-2 business days. Standard shipping takes 3-7 business days. Express shipping takes 1-3 business days.

Do you offer free shipping?

Yes. We offer free shipping on all orders over $75 USD.

Can I return a product?

Yes. We accept returns within 30 days of receipt. Please see our Returns Policy for more details.

Are the shampoos suitable for pets with sensitive skin?

Yes. Our organic shampoos are formulated without sulfates or parabens, with a pH balanced especially for pets. They are ideal for sensitive skin and allergy-prone skin.

Do power tools come with a warranty?

Yes. All our power tools have a 12-month warranty against manufacturing defects.

How can I contact you?

You can write to us at contacto@pawluxegroom.com or through our contact form. We respond within 24 hours on business days.